All livestock comes with a 10 day Guarantee!
However, there are a few simple rules that must be followed:
1. You must follow our acclimation instructions.
2. If you had us ship your items to a UPS/Fedex center for pickup, you must pick the package up within 1 hour of the center opening.
3. Don't delay the delivery of the package in anyway. (wrong address, changing delivery, Not being around to accept delivery, etc.)
4. Don't remove frag from the mount. If it falls off during shipping please send us pictures of the item, in the sealed bag, within 1 hour of delivery.
If you have a livestock death please contact us via the chat button, at the bottom right of the screen, within 10 days of delivery, with clear non blue, photos of the item in your tank. We will respond within 24 hours, excluding weekends and holidays.
Please don't discard the livestock until we approve your refund, as we may need more pictures.
The livestock guarantee starts when the package is delivered. Even if the carrier delays your package you will still receive the full 10 day Guarantee.
We will issue you a refund for any dead livestock once it has been properly submitted and approved. Shipping fees are non-refundable.
Please note It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.
